Frequently Asked Questions
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Can I check in early?
Unfortunately, early check-ins are not possible because our cleaners need sufficient time to prepare the apartment for you.
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Can I check out late?
Our cleaners start cleaning the apartment at 11 am, so check-out after 11 am is not feasible. If you’d like to use the apartment beyond 11 am, consider booking an extra day.
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Can I check in after 10 pm?
Yes, late check-ins are possible.
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Can you store my luggage?
We do not have on-site luggage storage facilities and therefore can’t store luggage.
However, you can book luggage storage through Nannybag*. Use the discount code BERLIN10 for a 10% discount.
Alternatively, major train stations like Hauptbahnhof, Ostbahnhof, and Alexanderplatz offer luggage lockers. Alexanderplatz is convenient and close to our apartments, allowing you to explore nearby attractions like Museum Island, Berlin Dom, and Hackesche Höfe. The mall “Alexa” offers ample opportunity for shopping.
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What is the Berlin City Tax or Tourist Tax and why do I need to pay it?
The Berlin City Tax, also known as the Tourist Tax, is a mandatory fee imposed by the city on visitors staying in Berlin hotels, hostels, or vacation rentals. Here’s why guests need to pay it:
Purpose
The tax helps fund city services, infrastructure, and cultural initiatives.
It contributes to maintaining Berlin’s vibrant atmosphere and amenities that benefit both residents and tourists.
Calculation
The tax is a percentage of the accommodation cost (e.g., 5% of the room rate).
Exemptions
Business travellers can be exempt if they provide a signed attestation which can be downloaded here (English Forms are on the bottom of the page): https://www.berlin.de/sen/finanzen/steuern/downloads/artikel.57924.php
Payment
Guests pay the tax directly to the accommodation provider.
Further Information
More information is available on the following website:
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Where can I park my car?
Information on where to park your car is available in our website
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Will I have to share the apartment with other people?
You’ll have the entire apartment to yourself; no need to share with others.
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Do you provide bed linen and towels?
Yes, we provide bed linen and one small and one large towel per person. Additional towels can be ordered before your arrival for an extra charge.
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Do you have internet?
All our apartments have free Wi-Fi.
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How far away are the major tourist attractions?
All our apartments are located in the Berlin districts Prenzlauer Berg and Friedrichshain. These central districts boast cafes, restaurants, shops and other attractions. You can explore Prenzlauer Berg, Friedrichshain and parts of Mitte (=centre) district by foot. If you are less keen on long walks, public transport options are conveniently located near all our apartments. Berlin’s excellent public transportation system, covered by an AB ticket, ensures easy access to any part of the city.
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Do you provide coffee and tea?
Our apartments are equipped with the basics like coffee, tea, sugar, salt, oil.
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Are we allowed to smoke in the apartment?
Smoking is not allowed in the apartments and is cause for immediate termination of the rental contract. Please smoke outdoors, away from the building, and dispose of cigarette butts properly.
